• GENERAL QUESTIONS

    What types of surfaces can the wall decals be applied to?

    Our Wall Decals can be applied to just about any clean, smooth, and weather-resistant surface that is free of dust, grease, or other contaminates.  Wall Decals may not adhere to heavily-textured surfaces, but can adhere to lightly textured walls. We strongly discourage installation of wall decals on certain surfaces such as brick, stucco, concrete block, suede paints, and sand paints. 

    Can wall decals be installed on wallpaper?

    Yes. Our Wall Decals can be applied to certain types of wallpaper; however, wallpaper can vary widely in texture and quality. Also, some wall decals may not release from certain wallpapers without causing damage. 

    Will your wall decals adhere to all paints?

    Our wall decals install easily on the most common types of home interior paints, such as latex- and oil-based. They will also work on other paints, although some highly textured paints or paints with additives can make application extremely difficult. 

    Can I apply a wall decal to a newly painted wall?

    Freshly painted walls should be allowed to cure for at least two weeks before you apply your wall decals. 

    Will the wall decals damage my wall?

    When walls have been prepared as recommended and properly maintained after application of the wall decal, most people have no wall damage when wall decals are removed. Please be aware that, as with any decorative medium, there is potential for wall damage. 

    Can decals be used outdoors?

    Yes, our decals can be used outdoors. Make sure the surface is clean and dry and free of dirt and debris. Some examples of successful applications are automobiles; exterior windows and doors of homes; exterior home decorations, such as treated boards or metal objects; exterior signs; and so on. When applied to exterior surfaces, expect a shortened product life due to exposure to weather and other elements.

    Can I wash the wall decal once it has been applied?

    Yes. We recommend that you use a soft cloth or sponge dampened with cool water to clean your wall decal. Avoid using cleaners that contain alcohol, abrasives, citrus additives, or ammonias. When a wall decal is applied on a window or mirror, take special care to avoid glass cleaners that contain alcohol, ammonia, or citrus additives. 

    Will my wall decal crack, peel, fade, or warp?

    When a wall decal has been applied as directed and is protected from direct sunlight and harsh weather, you should not have issues with cracking, peeling, fading, or warping. 

    What temperatures is the wall decal able to withstand?

    Once installed, our wall decal will withstand a temperature range between -20°F and +150°F.

    How long will the wall decal last after it has been applied to a surface?

    Our wall decals are not intended for permanent application; however, they can last for months or years depending on the surface and environment. Wall Decals applied indoors can last significantly longer than wall decals applied outdoors where they are exposed to weather. 

    How do I remove a wall decal?

    When you are ready to remove a wall decal, warm it slightly with a hair dryer on the low heat setting. 
    NOTE: Use care to avoid overheating the wall decal (this will warp or disfigure the wall decal) and/or wall to avoid damage.
    Hold the hair dryer approximately eight inches away from the wall decal, taking care not to overheat your paint. Gently lift a corner of each letter or design with a fingernail and pull down slowly.

    When wall decals are removed, does residue remain on the wall? If so, how do I remove it?

    Typically, our wall decals do not leave a sticky residue; however, several factors can affect this, including the length of time the wall decal has been displayed on a surface. If some residue remains upon removal of a wall decal, try using isopropyl alcohol or other residue removers to remove it. As always, follow the manufacturer's recommendations to avoid damage to your surface. 

    How long can I store my wall decals? Do they ever expire or "go bad"?

    Although wall decals can be stored for up to six months depending on storage conditions. We strongly recommend that you apply your wall decals quickly (within 24-72 hours of receipt) for the best results. Once wall decals have been applied, they can last for several months or even years, depending on the environment where they are applied. 

    What should I consider before installing a decal on a car?

    Keep in mind that the chances of damage to a decal applied on the exterior of a vehicle may increase due to exposure to the elements and impact from road debris. 
    NOTE: Use of an ice scraper will destroy decals applied on window exteriors.
    Typically, windshield wipers and rear defrosters do not interfere with decals installed on glass.

    Can decals on a car go through a car wash?

    An automatic car wash should not ruin a decal. If a car is being washed with a hand-held pressure washer, extra care should be used to avoid directing the washer stream on the decal at close range or for an extended period of time. 

    Will bathroom humidity damage a wall decal?

    No. Once applied, wall decals can withstand the heat and humidity generated in a bathroom environment. However, please be aware that prolonged exposure to heat and humidity will weaken the adhesive over time. 

    Can a clear coat be put on a wall decal?

    Clear coating may provide additional protection for a wall decal, depending on the coating's chemical composition. Check the clear coat label for details and use caution. Solvents in some clear coatings, such as lacquers and varnishes, can break down the wall decal and/or adhesive. 

    Are the colors on the website exact color matches to the product I’ll receive?

    We make every effort to accurately represent product colours. However, due to the nature of printed materials and computer monitors, the actual colour of products may vary slightly. 

    Is there an allergy risk with your product?

    The adhesives used on our wall decal contain natural rubber latex. If you have an allergy to latex, use caution when applying any wall decal.

  • TROUBLESHOOTING

  • I can't get my wall decal to transfer to my surface; what do you suggest?

    Make sure the surface and wall decal is at room temperature. If a surface is too cold, gradually heat it to room temperature with a hair dryer on the low setting. 

    NOTE: Use care to avoid overheating the wall decal (this will warp or disfigure the wall decal) and/or wall to avoid damage.
    For example, to apply a wall decal on your front door when the outside temperature is below freezing, use a blow dryer to warm the exterior surface of the door to room temperature before you apply the wall decal. Then, once the wall decal has been applied, continue to warm the surface for awhile to allow the adhesive time to bond to the surface.

    Tip: Depending on the temperature outside, sometimes the finished surface on the inside of an exterior wall can be colder than room temperature.

    • Avoid applying wall decals when the climate is very humid, this will make it very difficult to release from the transfer tape.
    • Make sure there is no residue on a wall surface such as grease, smoke, dust, or soot. Even cigarette smoke can cause a buildup on surfaces. If you cleaned your wall, make sure there is no leftover residue and that the wall is completely dry. Often, a wall surface feels dry to the touch but moisture has been absorbed into the wall material beneath. This moisture is released to the surface as the wall continues to dry, breaking the adhesive bond and pushing the wall decal off the surface.
    • As you remove the transfer tape, try firmly pressing the wall decal on the wall with your thumb or a dry rag.
    • Squeegee the wall decal onto the surface. Then, using a sponge, dampen the top of the transfer tape before you peel it away. This will help the wall decal release from the tape.
    • If a surface is heavily textured, some wall decals may not adhere to it as well as other surfaces. If this is the case, you may want to apply the wall decal to another surface that has less texture, such as one of your accessories or furniture. If the surface is lightly to moderately textured and it seems like the wall decal should be able to adhere to it, try using a blow-dryer on the low heat setting.

    I installed a wall decal but it is starting to peel off. What do I do?

    If part of a wall decal starts to come off a surface, use washable glue, such as a glue stick or wallpaper paste or glue, to reattach it. Always follow the manufacturer’s recommendations and test the adhesive in an inconspicuous place before applying it to your wall decal. If you need one, contact us for a sample. 

    If my walls are too textured, what other options do I have for displaying my wall decal?

    If you have heavily-textured walls, you can choose from many options to display your wall decal. For example, you can install a wall decal on a flat, smooth surface that you can hang on your wall such as a board, glass, or a mirror. You can also display wall decals on tiles, metal, and blocks, among other surfaces.